About the job Customer Success Manager - GovTech Community
In this role, you will be the face and heart of our organization.
We need a Customer Success Manager to help students in our online community stay on track.
You'll help us build a community for people who want to land a career in building tech for the government.
You'll get to build trusted relationships with the students, and you'll work alongside Symoné B. - a famous tech content creator and industry expert.
Do you like helping people find their dream jobs?
Being on the cutting edge of tech?
Managing communities?
If this sounds like you,
Read on...
What You'll Do
Student Success & Engagement:
Guide new students in understanding the GovTech industry and career choices
Ensure students complete their assignments
Build relationships with them to keep them engaged and motivated
Daily review of students' goals and 1-on-1 calls to offer personalized advice
Community Management:
Take notes during live coaching calls and share helpful summaries
Stimulate activity and engagement by posting daily updates and responding to inquiries in forums and chat platforms
Encourage students to attend coaching calls, complete assignments, and participate in the community
Process Optimization:
Spot trends in student challenges and give feedback to optimize programs
Maintain an FAQ doc and recommend new content based on common questions
Student Retention & Upselling:
Increase retention and completion rates
Identify opportunities for upsells and renewals
Reduce refund requests by making sure every student is happy with the program
This Is For You If You Are...
A Natural Helper: You love seeing students succeed and will do what it takes to help them win.
Super Organized: You can manage many tasks and keep everyone on track.
A Great Listener: You know how to listen and can help students open up about their problems.
Quick to Act: You can see problems early and thrive in a busy environment.
Tech Savvy: You understand digital learning platforms
Nice-to-Have Skills/Experience:
Experience with online education/coaching programs.
Background in career coaching, tech, or professional development.
English proficiency.
What We Offer:
Compensation: $1,500 - $1,700 USD per month, based on experience.
The opportunity to work closely with an industry expert and a passionate team.
Flexible hours and a remote work environment.
About GovTechCon:
We help professionals break into the Government Technology sector
Symoné - our founder - is a tech content creator superhero!
With 15 AWESOME years of experience
She helped HUNDREDS of people land AMAZING tech jobs
Worked with HUGE companies like Microsoft and AWS
Been featured in SUPER COOL magazines like Insider, AfroTech
We want someone who LOVES innovation, likes to hang out, and wants to grow together.
If this is you - click apply and we'll be in touch.
Note: Only resumes in English will be taken into consideration.
In the form, please respond “govtech” to the “Why should we consider YOU for this position?” question.