Customer Success Manager

Are you someone who knows retention starts with trust, not tickets?

You've helped customers succeed and grow with a product or service.

You'll own the entire customer journey from onboarding to renewal.

You'll track customer health, spot risks early, and make sure no one slips through the cracks.

If this sounds like you, read on.

The Role

Here's what you'll do:

• Onboard new customers and guide them through the program structure

• Monitor customer progress and reach out to keep them engaged

• Handle customer questions, troubleshooting, and support requests

• Follow up with inactive customers to get them back on track

• Coordinate with internal teams to deliver results for customers

This is for You If...

1. Customer Success Obsessed: You care deeply about helping people reach their goals.

2. Proactive Problem-Solver: You spot issues before they become problems and jump in to fix them.

3. Clear Communicator: You explain complex things in simple terms that people actually understand.

4. Self-Starter: You don't need hand-holding to manage your day and get things done.

Skills/Experiences

Must-Haves:

• 3+ years in sales (required)

• 3+ years of customer success or account management experience

• Experience with CRM systems

• Comfortable with Discord and online community management

Nice-to-Haves:

• Previous work with coaching businesses

What We Offer

• Compensation: $2,000 USD per month

• Hours: Full-time contractor, 40 hrs/week

• Schedule: 100% remote, with overlap on EST business hours

Ready to Apply?

Submit your application below.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "connector" to the "Why should we consider YOU for this position?" question.