Customer Service Representative

In this role, you are truly the core of our business.

You keep our customers happy. You’re the voice of our brand.

When customers call us, you’re the one they talk to.

Are you passionate about customer service?

Do you love solving customer problems (to give customers an incredible experience)?

Building customer relationships?

We’re looking for a rockstar customer service representative to help us create an incredible experience for our dental brand.

If this is you, read on:

The Role

You will be providing friendly and helpful support through:

• Handle customer questions across platforms (socials, emails, calls etc.)

• Respond to customer reviews online

• Improve customer experience processes

• Listen to customer issues, find solutions, and follow up to ensure satisfaction

This Is For You If You Are...

A Natural Communicator

• You write emails that people actually want to read.

• You have phone conversations that leave people smiling.

Problem Solver Extraordinaire

• When someone says, "I have an issue," your response is, "Let me help fix that!"

• You love turning frustrated customers into happy ones.

Organization Wizard

• Your calendar is your best friend.

• You can juggle multiple conversations without breaking a sweat.

Process Improver

• You spot ways to make things better.

• You aren't shy about suggesting improvements.

Must-Haves

• Previous customer service experience

• Rock-solid English communication skills (written and verbal)

• Experience with multi-channel customer support is a plus

What We Offer

• Schedule: 3 days a week, Monday, Wednesday, and Thursday, with the potential of moving up to 5 days a week after a few months.

• Timezone: EST time zone with creative scheduling

• Compensation: $7 - $10 per hour (depending on experience)

• Location: Remote

About Us

Spotlight Oral: We bring people affordable and healthy dental products (where every ingredient matters).

Who we are: Creative surfers, Skaters, Thrift store fashion divas, Wannabe DJs, Punk rockers, Relentless workaholics, and Kind-hearted community influencers.

Who we are not: A giant, boring corporation.

We don't take ourselves or our funky marketing very seriously, but we do take the products we make and how we treat each other and our customers very seriously.

Our Values:

• Our dynamic team thrives in a casual and flexible environment.

• We value autonomy, proactiveness, and data-driven decision-making.

• We don't have 47 layers of bureaucracy.

• Growth is important; we love our jobs.

Ready to Apply?

Send us your application and show us how you'll make our customers' days brighter!

Note: Only resumes in English will be taken into consideration.

In the form, please respond "clientexperience" to the Why should we consider YOU for this position? question.