R106 - Customer Success Manager

Customer Success Manager

Are you someone who keeps clients engaged, happy, and coming back for more?

The Customer Success Manager is a relationship builder — the person clients trust most.

You've turned unhappy clients into long-term partners by showing up and following through.

You'll own the full client journey — from onboarding to renewal — inside our Skool community.

When a client goes quiet and stops engaging, you're the person who reaches out first and brings them back.

If this sounds like you, read on.

The Role

• Onboard new community members and guide them through their first 30 days inside Skool.
• Track client health scores inside the CRM and flag accounts showing signs of drop-off.
• Run weekly check-in calls with clients to review progress, celebrate wins, and remove roadblocks.
• Identify upsell and expansion opportunities during client conversations and hand them off to sales.
• Manage day-to-day client communication inside Discord — answering questions, running threads, keeping energy high.
• Collect feedback from clients after key milestones and turn it into actionable notes for the team.

This Is for You If...

• The Follow-Through Type — You do what you say, every single time, no excuses.
• Live-Wire Communicator — You thrive answering tough questions live, without a script.
• Community Energizer — You make online spaces feel warm, active, and worth showing up to.
• Proactive Spotter — You notice when something is off before anyone has to tell you.
• Relationship-First Seller — You grow accounts naturally because clients genuinely trust and like you.

Skills & Experience

Must-Haves:

• 3+ years in customer success or account management
• Experience with CRM systems (e.g., HubSpot, GoHighLevel, Salesforce)
• Excellent English skills (C2 level).

Nice-to-Haves:

• Previous experience working with coaching or education businesses
• Experience with Skool / Discord or similar community platforms

What We Offer

• Schedule: Remote, Monday–Friday, 9am–5pm EST
• Compensation: $2,500 to $3,000 USD/month
• Team: You'll work directly with the CEO and a small team of CSMs supporting active community members.

About Us

We're Skool Communities managers. We help coaches, educators, and creators build engaged online communities where their clients actually show up, grow, and get results.

We're a lean, high-energy team that moves fast and cares a lot. Everyone here is hands-on. There's no corporate ladder — just real work, real clients, and real impact. If you want to hide behind email threads, this isn't the place. If you want to be the person clients genuinely look forward to hearing from, you'll fit right in.

This is a remote role with a team that's already proven this model works. You'll have room to grow, a clear system to follow, and a leader who invests in the people around him.

Sound like you? Apply now and we'll reach out within 2 business days.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "Proactive" to the "Why should we consider YOU for this position?" question.

Important Note: This is a contractor position, not an employee role.