R101 - Customer Success Manager

Do you have experience managing high-stakes client relationships?

Are you familiar with marketing (Facebook management, CRM)?

We are looking for a clear, assertive personality that can coach and upsell our clients.

You'll own every client relationship from day-one onboarding to long-term retention.

That means you walk into every call prepared, confident, and ready to hold your ground. 

You don't fold when a client pushes back. You don't drop the price to avoid an uncomfortable conversation.

If you're looking for something comfortable, keep scrolling.

If you are hungry to grow in your career and can thrive with tough conversations, read on.

The Role

• Lead technical onboarding calls to set up GoHighLevel, secure Facebook ad account access, and map out client business data
• Run routine client calls to walk through ad metrics, SEO progress, and ROI—keeping clients focused on revenue, not noise
• Upsell clients to higher ad spends and keep them bought into the growth roadmap
• Identify broken processes inside the agency and fix them without being asked
• Push back respectfully when clients go off-track and redirect them to the North Star metric

This is for You If...

Authoritative: You command a room—clients trust your opinion because you deliver it with confidence, not fluff.

Fully Committed: This is your main thing, not a stepping stone—you're here to build, not to learn the model and leave.

Resilient: High-growth, high-stress seasons don't rattle you—you sharpen when things get hard.

Hyper-Professional: You show up to every client call dressed and prepared like the meeting actually matters.

Skills & Experience

• 3+ years in account management, customer success, or client services
• Strong sales skills to handle upselling. Confidently handle objections and communicate value before dropping prices.
• Experience working with contractors, home improvement businesses, or blue-collar industries
• Hands-on experience with GoHighLevel or similar CRM/automation platforms
• Comfortable navigating Facebook Business Manager and Meta Ads
• Clear, confident spoken English
• Based in the USA or Canada

Note: We'll evaluate communication style, client presence, and closing ability during the interview process.

What We Offer

• Compensation: $7,000/month base
• Schedule: Monday–Friday, 40-hour commitment
• Access: Direct collaboration with agency leadership from day one
• Growth: Real upside as the agency scales—this role grows with the business

About Us

Premier Pool Marketing helps pool builders, hardscape contractors, and home improvement contractors get 2–5 qualified jobs every month.

Our average client closes over $229K in new work within their first month.

We run paid ads, SEO, and full-funnel lead generation—and we only get paid when we deliver.

Our clients are Type A business owners who've built companies with their hands. They don't want a polite order-taker — they want someone who can look them in the eye, push back when they're wrong, and earn their respect. If you've never held your ground in a tough conversation, this isn't the role

We're a lean, fast-moving agency in a serious growth phase.

We need people who want to build something, not coast through it.

Submit your application below.

Only resumes in English will be considered.

In the form, please respond "blueprint" to the "Why should we consider YOU for this position?" question.

Important Note: This is a contractor position, not an employee role.