Customer Account Manager (Contract Logistics / Manufacturing)

About our client:

We are representing our client, a logistics and supply-chain company, in their search for a Customer Account Manager.

Job Responsibilities:

• Act as the key contact person to maintain strong business relationships and develop professional rapport with existing customers.
• Interact with clients on a daily basis and translate customer needs and requirements into clear deliverables for the internal team.
• Work closely with cross-functional departments to ensure customer requirements are fulfilled.

• Oversee the administrative functions of the Client Management team.

• Prepare annual budget forecasts for management review.

• Communicate and coordinate with executives, department heads, and relevant stakeholders to align goals and drive improvements.
• Manage customer feedback, enquiries, and complaints, ensuring timely follow-up and resolution.
• Prepare pricing for new products and quarterly requirements, and ensure system pricing is accurate and up to date for Finance billing.
• Manage order taking and processing, and advise customers on delivery schedules and product availability.
• Work closely with the respective functional teams to ensure ECO (Engineering Change Order) implementation is carried out accordingly.
• Coordinate new customer project requirements with relevant internal team members and departments.

• Participate in internal process improvement projects.

• Prepare reports as requested by the Manager and/or customers

• Participate in new project testing together with the project team and IT.

• Determine pricing for quarterly RFQ submissions and new products.

• Identify and implement efficient formats and methods for accurate and effective reporting.

Job Requirements:

• Bachelor's degree in any fields 
• Min 5 years of working experience in Sales, Management, Customer service, Finance, Administration, manufacturing operations or related field
• Goal-oriented and organized leadership
• Comfortable in both a leadership and team player role.
• Good interpersonal skills and communication with all levels of management
• Knowledge in SAP/Oracle will be an advantage.
• Working knowledge of various computer programs – Word, Excel, Powerpoint, Power BI, etc
• Lean and Kazen practitioner

Other info:

• Working hours = Mon to Fri (8am to 5pm)
• Permanent role

Interested and qualified candidates may apply online or email to mona@talentrecruit.com.my / siti@talentrecruit.com.my 

Only shortlisted candidates will be notified.