Customer Service Executive

Industry: Call Centre

Working Hours: 5 working days, 24/7 

Key Responsibilities

• Deliver professional and responsive customer support via phone, ensuring a high standard of service.
• Handle customer inquiries, provide accurate information, and recommend appropriate solutions.
• Resolve customer complaints promptly and professionally while ensuring customer satisfaction.
• Follow up on customer requests in accordance with service procedures and timelines.
• Educate customers on available products and services and guide them to relevant self-service resources.
• Accurately update customer information and interaction records in the system.
• Maintain professionalism, confidentiality, and data privacy in all customer interactions.
• Gather customer feedback and identify opportunities to improve the overall customer experience.

Key Requirements

• Minimum Diploma qualification. Fresh graduates are encouraged to apply.
• Candidates with SPM/STPM (or equivalent) and relevant working experience are also welcome to apply.
• Prior experience in a call centre or customer service environment is an advantage.
• Willing to work rotational shifts, including weekends and public holidays.
• Strong communication skills in English (spoken and written); Mandarin-speaking candidates are encouraged to apply.
• Pleasant telephone etiquette with a customer-focused mindset.