Principal Visitor Experience Specialist (Emirati)

We're Hiring: Principal Visitor Experience Specialist (Emirati)

Location: Dubai, UAE

Department: Public Parks & Recreational Facilities

We are looking for an experienced Principal Visitor Experience Specialist to enhance the overall visitor journey across public parks and recreational facilities.

The successful candidate will focus on developing engaging visitor experiences, improving service standards, supporting activation programs, and creating memorable experiences for families, residents, and visitors.

Key Responsibilities

• Develop and enhance visitor experience strategies across public parks and recreational facilities.
• Design and improve the end-to-end visitor journey, identifying opportunities to enhance satisfaction and engagement.
• Establish and maintain visitor experience standards and service guidelines.
• Develop and support engaging activation, attraction, and recreational programs.
• Identify innovative ideas to improve visitor engagement and overall experience.
• Analyze visitor feedback, satisfaction surveys, and experience data to identify improvement opportunities.
• Develop initiatives focused on families, guests, and diverse visitor segments.
• Collaborate with internal teams and external partners to deliver high-quality visitor experiences.
• Monitor visitor experience KPIs and prepare reports and recommendations for management.
• Benchmark international best practices in customer experience, hospitality, leisure, entertainment, and recreational facilities.
• Contribute to continuous improvement initiatives across parks and recreational destinations.

Requirements

• Bachelor's degree in Business Administration, Hospitality, Tourism, Marketing, Customer Experience, Events Management, or a related field.
• Approximately 6+ years of relevant professional experience.
• Strong experience in Customer Experience, Visitor Experience, Hospitality, Entertainment, Events, Leisure, or Destination Management.
• Proven experience designing and improving customer/visitor journeys.
• Experience developing engagement, activation, or attraction programs.
• Strong understanding of customer satisfaction measurement and experience KPIs.
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical and problem-solving capabilities.
• Experience within large-scale public, leisure, hospitality, entertainment, or recreational environments is preferred.

Ideal Candidate

The ideal candidate will be a customer-centric professional with a strong understanding of visitor journey design, engagement, service excellence, and experience innovation, with the ability to transform insights into practical initiatives that improve visitor satisfaction.