We are seeking an experienced Manager Customer Complaint Management in Dubai to lead complex complaint resolution, enhance customer satisfaction, and drive continuous service improvements for our prestigious semi government entity.

Key Responsibilities

• Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions.

• Analyze recurring issues, identify root causes, and recommend process enhancements.

• Collaborate with cross-functional teams to implement corrective and preventive actions.

• Ensure compliance with internal policies and regulatory standards.

• Prepare regular reports on complaint trends, insights, and service improvements.

• Engage with senior stakeholders and external bodies to resolve escalated cases.

• Use data and customer feedback to drive service quality and experience enhancements.

Qualifications

• Bachelors degree in Business or related field (Masters preferred).

• 4-6 years experience in complaint management or customer service, with managerial exposure.

• Strong communication, analytical, and stakeholder-management skills.

• Proficiency in CRM systems and Microsoft Office.

• Knowledge of industry regulations and customer service best practices.

Due to the high volume applications only shortlisted candidates will be contacted.