Senior Executive Free Zone Projects (Emirati)

A semi government company based in Dubai is looking for a Senior Executive Free Zone Projects.

Job Description

Core Duties & Responsibilities

• Aid line manager in enhancing Free Zone digital infrastructure by developing and leading internal system integration (Free zone portal, CRM, ERP) and external integrations (i.e DET, DSS, GDRFA, CSCS) as and whenever applicable
• Support line manager in coordinating and managing cross governmental projects (such as ESR, DFZC, TEC) and cascading the requirements to the team to ensure that any governmental requirements are fulfilled and submitted in a timely manner
• Assess and monitor the Technical Operating Infrastructure and engage with the Information Technology Team in BRD and UAT Sessions to continuously enhance the systems as needed
• Support line manager to develop, launch and maintain the company's FZ Corporate Hub as premier one‐stop‐shop self‐service for all FZ customers to offer value added services [e.g. bank account opening assistance, tax filing, audit, accounting, compliance, PRO, etc.]
• Support line manager to develop, launch and maintain dedicated Customer Care center for visa, licensing, and other operational services
• Develop initiatives to address key areas to improve customer experience with focus on customer centricity and service mindset
• Contribute efforts to achieve operational KPIs i.e. number of new registrations, license renewals, business operating permits, new visas and visa renewals
• Provide ongoing support to develop and launch business centers to accommodate growing list of Free Zone licensed companies
• Support line manager in introducing new packages to cater to a broad spectrum of customer and support in regularly optimize pricing structure for licensing, services, and visas to maintain competitive pricing
• Other tasks assigned by line manager

Operating Environment

Office based job; require working longer hours on computer. May require work after working hours and/or over weekends or during public holidays during events

Formal Education

Bachelor's degree preferred

Work Experience

At least 3 years relevant experience in a similar capacity supporting a highly demanding management team in-house UAE/GCC experience preferred

Skills & Knowledge

• Extensive knowledge of computer/ Reporting system
• Trained to delivering awareness session or training on any new process for employees within the organization