Customer Care Representative ( UAEN)

We are seeking a Customer Care Representative Free Zone Operations for a Dubai Government Entity. This is an exciting opportunity for Emiratis to join a Semi Government Entity. 

This job is for you if you are a dedicated and experienced Customer Service Representative with a strong background in Free Zone operations, currently seeking a position within a reputable Dubai government entity. Committed to delivering exceptional service, managing client interactions efficiently, and ensuring smooth operational support.

Job Description
Looking for a dynamic and proactive professional to join a Free Zone team within a Dubai government entity. 

Core Duties & Responsibilities

• Deliver high-quality customer service by providing clear information, directions, and assistance to walk-in visitors and clients.

• Maintain detailed knowledge of Free Zone services, procedures, and policies.

• Respond promptly and accurately to inquiries from clients and prospective customers via telephone, email, and face-to-face.

• Coordinate with internal teams to ensure customer requirements are met efficiently.

• Maintain records of all customer interactions and ensure timely follow-up and resolution of issues.

• Keep internal documents and service guides up to date to support accurate information sharing.

• Communicate relevant updates or changes in Free Zone operations to internal departments.

• Oversee the reception area, ensuring timely and professional client service.

• Provide administrative and operational support as needed.

Operating Environment

• Office-based role with extended hours on a computer when required.

Education

• Bachelors degree required.

Experience

• Minimum of 3 years customer service experience.

• UAE/GCC experience preferred, particularly within a government or Free Zone environment.

Skills & Knowledge

• Familiar with EBMS and Oracle systems.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Trained in telephone etiquette and customer service excellence.

Would you like to include a brief personal profile or cover letter to go along with this?