Retail Manager Macau

ROLE

This position is based in Macau to lead the Macau retail team, directly reporting to the Hong Kong, Macau and Taiwan Retail Director. Responsible for setting KPIs and guidelines for Store Directors and ensuring an optimal and motivating work climate. Formulating and implementing policies, strategies, and business development plans of the stores to achieve or exceed sales and profits objectives.

MISSION

• Implement the strategic retail plan and develop customer strategy for the Macau market
• Manage the business plans to ensure the short, mid and long-term profitable growth of the brand
• Formulate monthly/annual sales forecasts, as well as setting appropriate targets, to facilitate the planning and optimization of P&L
• Review operational records and reports to project sales, be on top of market trends and drive profitability for the region
• Manage and oversee daily store operations, including but not limited to sales, expense control, staff recruitment, training, inventory management, security, and safety etc.
• Drive a high-performance management culture within the retail teams; ensure there are timely coaching and robust team development conversations to support the overall company’s talent retention and management strategy
• Monitor and review the performance of the retail team, track KPI achievements and actively provide training, performance feedback and action plan as needed
• Drive retail team to maintain positive customer relations and implement relating clienteling strategies to develop customer loyalty
• Collaborate with different departments to ensure store staff are in compliance with corporate standards, policies and procedures
• Maintain regular communication with the senior management, providing insightful reporting on the sales performance, store activities, inventory situations and any other important issues
• Evaluate market opportunities and actively support project management of new stores opening/ relocation/renovation
• Perform other related ad hoc tasks and projects when necessary

PROFILE

• Degree holder in Business or related discipline
  
• Minimum 8 years of experience in retail function, solid experience in fashion retail is preferred
  
• Commercially astute and proficient in managing retail P&L
  
• Proven track records, strategic and results-driven with strong leadership abilities to motivate team
  
• Excellent analytical, interpersonal, communication and negotiation skills
  
• Proficiency in Microsoft Office especially Excel and Word
  
• Excellent command of English, Cantonese and Mandarin highly preferred