Customer Success Manager - APAC

About the Company

A leading Web3 infrastructure company specializing in real-time risk and threat prevention for on-chain ecosystems. Our technology helps protocols, bridges, and DeFi platforms detect and prevent exploits before they occur, protecting billions in total on-chain value.

Backed by top-tier investors and experiencing rapid growth, were building a customer-centric organization that helps Web3 teams stay safe, agile, and ahead of emerging threats.

Were now hiring a Customer Success Manager (APAC) to strengthen relationships with some of the most innovative organizations in the space.

The Role

As a Customer Success Manager, youll own post-sale relationships with key clients across APAC (and occasionally EMEA/US). Youll ensure customers are successfully onboarded, fully adopting our platform, and continuously realizing value from their investment.

Youll also identify opportunities for upsell and expansion, collaborating closely with Sales and Product teams to deliver impact and growth.

This is an ideal role for a proactive, technically minded CSM who thrives on building relationships, driving outcomes, and operating at the frontier of blockchain security.

Key Responsibilities

• Manage customer onboarding and ongoing success for a portfolio of APAC-based clients, ensuring smooth activation and adoption.

• Build strong stakeholder relationships across technical, security, and executive levels.

• Develop tailored success plans, align on KPIs, and measure progress against outcomes.

• Drive product adoption and ensure optimal configuration for alerts, integrations, and incident response.

• Identify upsell or expansion opportunities (e.g. new features, chains, or teams) and coordinate with Sales to execute.

• Partner with Renewals and Sales teams to support customer retention and renewal processes.

• Lead strategic engagements such as QBRs, usage reviews, and success check-ins.

• Represent the voice of the customer by surfacing feedback to Product and R&D teams.

Requirements

• 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company.

• Experience supporting technical customers in a consultative capacity, ideally in Web3, developer platforms, or cloud security.

• Strong ability to connect customer pain points with product capabilities and deliver measurable value.

• Proven ability to identify commercial opportunities and collaborate cross-functionally to execute.

• Excellent communication skills with both technical and business audiences.

• Working knowledge of Web3, DeFi, and blockchain security fundamentals.

• Fluency in English and at least one regional APAC language.

• Based in or available to work in APAC time zones.