Inbound Customer Care - Tech Support (US)

Tech Support Specialist Remote (Professional English Required)

Start Date: September 30, 2025
Recruitment Deadline: September 28, 2025

About Us

TalentWorldGroup is a revolutionary multilingual contact center committed to redefining home-based work and shaping the workplace of the future. We are currently seeking Tech Support Specialists with professional English skills to support our client a global leader in biopharma and MedTech regulated digital health solutions.

This is an inbound customer care project, where you will provide Level 1 Technical Support via phone and email, assisting users, diagnosing issues, and ensuring efficient resolution.

Key Responsibilities

• Provide technical assistance to users through phone and email support.
• Diagnose and troubleshoot software-related issues to ensure quick resolution.
• Guide users through troubleshooting steps for software, device settings, and connectivity problems.
• Coordinate device exchanges when necessary.
• Document all user interactions and troubleshooting steps for accurate tracking.
• Identify and suggest improvements to troubleshooting guides and knowledge bases.
• Escalate unresolved or complex issues to higher-tier support teams.
• Stay updated on system changes and software updates to provide accurate support.

Project Shift & Availability

• Shift Hours: 8 AM 2 PM EST (Monday to Friday)
• Minimum Requirement: 5 hours per day
• Flexibility: As the project scales, availability should increase up to 7 hours/day

What Were Looking For

• Minimum 2 years of inbound contact center experience in technical support (Tier 1), ticket handling, chat, and call handling.
• Clear understanding of computer basics, device features, and applications.
• Basic knowledge of software troubleshooting with the ability to diagnose and resolve issues related to BI applications.
• Strong computing skills and troubleshooting ability.
• Clear and effective verbal and written communication in professional English is a must.
• College or university degree is a plus.

Technical Requirements

• Internet: Broadband connection with Ethernet-based LAN setup.
• Hardware:
• Processor: 1.8 GHz or higher (64-bit preferred)
• RAM: 8 GB minimum
• Available Storage: 10 GB minimum
• Preferred Resolution: 1920x1080
• Wired USB headset
• Operating System: Microsoft Windows 11 or later

What We Offer

• Work from Home Flexibility of remote work.
• Freelance Contract Project-based opportunities with long-term potential.
• Career Development Opportunities to grow within the company.
• Gamification Program Earn incentives and paid holiday hours based on performance.

If you are a tech-savvy professional with strong communication skills and a passion for helping others, we would love to hear from you.

Apply today and join a global remote workforce shaping the future of customer care.