Registered Nurse - Mexico

Remote Registered Nurse – Bilingual Spanish/English (Mexico-Based)

Start Date: April 27, 2026
Location: Mexico (Remote)
Contract: Freelance cooperation agreement

About Us

TalentWorldGroup is a revolutionary, multicultural contact center on a mission to reinvent remote work. We are building the workplace of the future—diverse, distributed, and driven by excellence.

We are currently hiring Spanish-speaking Registered Nurses based in Mexico to support one of our international medical clients. This is a remote, full-time opportunity with paid training and strong potential for long-term collaboration.

Job Overview

As part of the PD TeleCare team, you will remotely monitor and analyze patient peritoneal dialysis treatment data using Sharesource-enabled cyclers. You will provide both technical and clinical support, troubleshoot device issues, educate patients, and collaborate with healthcare teams to optimize patient outcomes.

Key Responsibilities

• Monitor patient treatment data remotely during the first 90 days of therapy
• Investigate treatment alarms and determine appropriate interventions, including patient education or escalation to clinicians
• Serve as the main point of contact for patients, caregivers, and clinical teams
• Present patient cases during clinical meetings, addressing adherence, device issues, and clinical concerns
• Use analytics tools (Excel, Tableau) to review trends, identify deviations, and generate data-driven insights
• Support Level 1 technical services with escalations and troubleshooting

Required Skills & Qualifications

• Active Registered Nurse license in Mexico
• Currently residing in Mexico
• 2–4 years of contact center or customer service experience
• Dialysis experience (preferred)
• High-level Spanish (C2) and strong English (written and spoken)
• Tech-savvy with a data-driven mindset and strong problem-solving skills

Mandatory Technical Requirements

• Stable wired broadband internet (minimum 50 Mb/s)
• Processor: Intel Core i5 or minimum 1.8 GHz (64-bit preferred)
• RAM: 16 GB
• Storage: 120 GB SSD (minimum 10 GB free)
• Screen resolution: 1920 × 1080 (preferred)
• Wired USB headset
• Operating System: Windows 11 or later

Training Information

• Duration: 10–12 weeks
• Schedule: Monday to Friday
• Online classes: 4 hours/day
  (4:00 PM – 8:00 PM CEST / 8:00 AM – 12:00 PM Mexico Time)
• Self-study: 2 hours/day
• Training Rate: $10 USD/hour
• Training Start Date: April 27, 2026

Production Hours

• Fixed full-time schedule: 8:00 AM – 5:00 PM (Mexico Time)
• Expected workload: 6–8 hours/day
• Hourly Rate (Post-training): $12 USD/hour

Benefits

• Fully remote, home-based work
• Hourly rate of 12 USD
• Competitive pay
• Long-term collaboration opportunities
• Ongoing career development
• Gamification program with bonus pay and holiday hours