Sales Supervisor

Company Context

CheetahNet Solutions Limited, incorporated in Uganda as a Limited Liability Company, is a leading, provider of internet services, committed to delivering reliable and innovative connectivity solutions to its clients.

Duration:

1 year, renewable

Position reports to: Managing Director

Direct reports: Sales Executives/Agents

Key relationships: The Position works closely with the Managing Director and other designated officials to ensure effective execution of sales activities and achievement of targets.

Job Purpose:

The Sales Supervisor will be responsible for coordinating and driving sales activities to support business growth. The role focuses on overseeing day-to-day sales operations, guiding the sales team, and ensuring effective execution of sales strategies to achieve revenue targets.

The position requires a hands-on professional who can both lead by example in sales delivery and support the development of structured sales processes and systems.

Key Responsibility Areas

Sales Execution & Revenue Growth:

• Drive the achievement of assigned sales targets and revenue goals.
• Actively participate in client acquisition, including prospecting, pitching, and closing deals.
• Identify new business opportunities and market segments for growth.
• Develop and maintain strong relationships with key clients and partners.

Team Coordination & Support:

• Supervise and support sales staff to ensure optimal performance.
• Provide ongoing coaching, mentorship, and performance feedback.
• Assist in onboarding and training new sales team members.
• Monitor individual and team performance against targets.

Sales Operations & Process Development:

• Support the development and implementation of sales processes, tools, and reporting systems.
• Ensure proper documentation of sales activities and pipeline management.
• Prepare regular sales reports, forecasts, and performance analyses.
• Contribute to pricing strategies and product positioning in collaboration with management.

Customer Experience & Retention:

• Ensure high levels of customer satisfaction through effective service delivery and follow-up.
• Address client concerns and resolve issues in a timely manner.
• Support retention initiatives, including renewals and upselling.

Market Intelligence:

• Monitor competitor activities, market trends, and customer needs.
• Provide insights to inform business strategy and product development.

Key Performance Indicators (KPIs)

• Achievement of sales targets and revenue growth.
• Number of new clients acquired.
• Customer retention rate.
• Sales pipeline conversion rates.
• Team performance and productivity.
• Accuracy and timeliness of sales reporting.

Personal Specification

Education & Certifications:

• A Bachelor's Degree in Marketing, Sales, Business Administration or a related field from a recognized university.

Experience:

• Minimum of 3–5 years of experience in sales, preferably in telecommunications, ISP, or technology services.
• Prior experience in a supervisory or team leadership role is an added advantage.

Skills & Competencies:

• Strong sales and negotiation skills.
• Leadership and team management ability.
• Excellent communication and interpersonal skills.
• Results-oriented with strong business acumen.
• Ability to work in a fast-paced, growth-oriented environment.
• Analytical and problem-solving skills.
• Proficiency in CRM systems and Microsoft Office tools.