Technical Customer Success Manager

Company Description

Our client is a fast-growing, Canadian-incorporated sales and marketing agency built to eliminate low-value tasks so our customers can focus on high-impact growth. With a 100% recurring revenue model, we partner with small and medium-sized businesses (1,500 employees) across North America primarily in SaaS and professional services by serving as a true extension of their sales and marketing teams. Our delivery engine is powered by a high-performing team based in Dhaka, Bangladesh.


Key Responsibilities

• Attend customer calls, weekly recurring calls, team meetings at day and night time (when assigned), mainly on Website, Newsletters, Email Campaigns, Warming up Domains, etc.
• Collaborate with respective Project Managers for client deliverables.
• Act as the main client liaison, providing regular project updates, resolving issues, and managing expectations.
• Ensure all marketing materials and deliverables meet quality standards, brand guidelines, and regulatory requirements through thorough reviews and approvals.
• Collaborate with the sales team to generate high-quality leads and support conversion efforts.
• Monitor and report on campaign performance, utilizing data-driven insights to optimize strategies and improve ROI. 
• Identify customer needs and content gaps, executing new topics to address them.  
• Manage marketing databases, email, social media, and display advertising campaigns.

Skills & Qualifications

• 2+ years of experience as a Technical Customer Success Manager or in a similar role.
• Experienced in Website Project Management, Newsletters, Email Campaigns, Warming up Domains etc.
• Proficiency in marketing software and tools, including analytics platforms, CRM systems, and social media management tools.
• Basic understanding of running social media campaigns.
• Team leading experience is preferable.

Employment Structure

• Hybrid in Banani, Dhaka | Full-time
• Salary: BDT 40,000- 60,000
• Benefits: Bangladeshi & Canadian government holidays + Year end 1 week break + Bi-annual festival bonuses + Annual salary review + Paid casual & sick leave + Friendly office culture + fully subsidized twice-a-week lunches
• Work Week: Monday-Friday, 5:00 PM - 2:00 AM (Remote), 10:00 AM - 7:00 PM (Onsite)

Hiring Process

1. Interview and career journey with Talvette
2. Task submission
3. Final Interview with the General Manager and HR
4. Receive an offer
5. Join their team full-time