About the job Customer Success Manager
Company Description
Our client is a North American agency that supports tech-focused businesses by providing scalable offshore sales and marketing solutions. They help teams generate leads, optimize campaigns, and drive revenue growth without the operational overhead of building large in-house teams.
About the role
Our client is looking for a proactive and detail-oriented Customer Success Manager to join their creative agency team. This role focuses on supporting client relationships, ensuring smooth project execution, and helping deliver high-quality campaigns across multiple channels. It is ideal for someone who enjoys coordinating with cross-functional teams, understanding client needs, and contributing to successful campaign delivery.
Key Responsibilities
- Act as a strategic partner and serve as the primary liaison between clients and the project management team, ensuring clarity in communication, project goals, and creative direction.
- Lead and facilitate strategic client discussions, status meetings, and brainstorming sessions (day or night shifts when required) to align on strategy, deliverables, and timelines.
- Take detailed briefs from clients and transform them into actionable plans for creative, planning, and production teams.
- Drive the successful execution of multi-channel campaigns, from newsletters and websites to photoshoots and email initiatives.
- Proactively manage client expectations and communication, ensuring timely updates and accurate reflection of feedback.
- Collaborate with the internal project management team to develop and optimize campaigns that drive engagement and conversions.
- Review creative outputs, ensuring alignment with client expectations, brand standards, and compliance requirements.
- Track campaign performance, analyze results, and identify insights for improvement and growth.
- Prepare weekly/monthly project reports and ensure deadlines are consistently met.
- Collaborate in the development of compelling campaign collateral (photo and video shoots, design outputs, print materials, and digital assets).
- Build strong, long-term relationships with clients through proactive communication, reliability, and creative problem-solving.
Skills & Qualifications
- Bachelor's degree in Marketing, Business Administration, or a related field (BBA preferred).
- 2+ years of experience in client servicing, marketing project management, or account management within a creative or digital agency.
- Exceptional communication and presentation skills, with fluency in spoken and written English.
- Proven ability to juggle multiple projects in a fast-paced, deadline-driven environment.
- Willingness to work remotely from 5 pm to 2 am, with flexibility for daytime calls and weekly in-office collaboration.
- Familiarity with CRM platforms, marketing automation, and analytics tools.
- Strong understanding of consumer behavior, creative strategy, and integrated campaign execution.
- Proficiency in Google Suite and other tools.
Employment Structure
- Hybrid in Dhaka, Bangladesh | Full-time
- Salary: BDT 60,000 - 80,000
- Benefits: Bangladeshi & North American government holidays + Year-end 1-week break + Bi-annual festival bonuses + Annual salary review + Paid casual & sick leave + Friendly office culture
- Work Week: Monday-Friday, 5:00 pm - 02:00 am
Hiring Process
- Screening interview with Talvette
- Task submission
- First interview with the client's GM and PMs
- Final interview with the client's leadership team
- Receive an offer
- Join their team full-time