Senior Manager, Creative Operations

Company Description

Our client is a North American agency that supports tech-focused businesses by providing scalable offshore sales and marketing solutions. They help teams generate leads, optimize campaigns, and drive revenue growth without the operational overhead of building large in-house teams.

About the role
We are seeking a Senior Manager, Creative Operations to lead and elevate the quality, consistency, and operational excellence of our Graphic Design function. This role will ensure all creative deliverables are client-ready from the first delivery by strengthening quality control, improving workflows, reducing revision cycles, and building scalable creative systems across the team.

You will work both strategically and hands-on, leading design reviews, coaching designers, improving SOPs and delivery processes, partnering with Customer Success and Project Management teams, and implementing AI-enabled workflows to improve speed, consistency, and creative output. This role requires strong creative judgment, operational discipline, and a customer-first mindset in a fast-paced environment.

Key Responsibilities

• Quality-first judgment: Knows what polished, client-ready design looks like and can explain why.
• Hands-on leadership: Willing to review, correct, coach, and solve instead of only delegating.
• First-time-right mindset: Believes strong internal QC should prevent customer-visible issues.
• Creative direction: Can guide designers from average execution to stronger concepts and cleaner output.
• Operational discipline: Builds repeatable systems, checklists, workflows, and accountability mechanisms.
• AI-enabled efficiency: Uses AI thoughtfully to improve speed, exploration, QA, and consistency.
• Customer empathy: Understands how design quality affects trust, retention, and perceived value.
• Coaching orientation: Develops designers through clear feedback, examples, and structured improvement plans.
• Data-informed management: Uses QA failures, revisions, turnaround time, and capacity data to manage performance.
• Calm under pressure: Maintains standards even during urgent delivery cycles or escalations.
• Own the quality bar for all Graphic Design Unit output before it reaches Customer Success or the client.
• Establish and enforce a client-ready first delivery standard across design tasks.
• Review, critique, and approve high-priority or high-risk design work to ensure accuracy, polish, brand alignment, and customer fit.
• Identify recurring QA failures, revision patterns, and root causes, then drive corrective actions with clear owners and timelines.
• Ensure design deliverables meet brand guidelines, client expectations, platform requirements, and industry standards.
• Build practical quality checklists, review rubrics, and acceptance criteria for common design task types.
• Reducing the cultural dependency on customer feedback will catch it by reinforcing internal accountability before delivery.
• Define and maintain design quality standards across formats, including social graphics, paid ads, presentation design, web/landing page assets, brand collateral, reports, and campaign visuals.
• Standardize design review processes so quality is not dependent on individual memory or informal checking.
• Partner with Service Delivery leadership to improve SOPs, QC workflows, escalation rules, and delivery governance for design work.
• Build reusable templates, reference libraries, creative benchmarks, and brand interpretation guides to improve consistency and speed.
• Ensure customer-specific design preferences, brand rules, and feedback patterns are documented and used in future tasks.
• Use Monday.com as the operational source of truth for task status, QC feedback, ownership, blockers, and delivery readiness.
• Identify and implement AI-enabled workflows that improve design speed, creative exploration, production quality, and QA accuracy.
• Train the team on practical AI usage for ideation, layout exploration, image generation support, resizing, quality checks, copy/design alignment, and brand consistency checks.
• Build responsible AI practices that improve efficiency while protecting quality, originality, customer data, and brand integrity.
• Evaluate AI tools and workflows that can reduce repetitive production work and free designers to focus on creative judgment.
• Create AI-assisted review routines to help catch formatting issues, text errors, missing brief requirements, inconsistent branding, and platform-specific mistakes.
• Ensure AI is used as a force multiplier—not a shortcut that creates generic, off-brand, or low-quality work.
• Serve as the senior design quality partner for Customer Success Managers and Project Managers.
• Help clarify design requirements, identify weak briefs, and ensure designers have the context needed before work begins.
• Partner with CSMs and PMs on high-risk accounts, escalations, and customers with repeated design concerns.
• Translate client feedback into actionable internal improvements, not just one-off corrections.
• Push back constructively when timelines, scope, or brief quality create quality risk.
• Support Customer Success in rebuilding customer confidence when design quality issues have affected trust.
• Oversee planning, prioritization, execution, and delivery of multiple design projects across accounts.
• Ensure work is delivered on time while maintaining the required quality standard.
  Improve resource allocation across designers based on workload, capability, specialization, and urgency.
• Identify delivery risks early, including unclear briefs, unrealistic timelines, overloaded designers, or capability gaps.
• Develop contingency plans for urgent work, high-volume delivery periods, and customer escalations.
• Track project performance, revision volume, QA failures, turnaround time, and designer-level quality trends.
• Provide leadership with clear insights and recommendations for continuous improvement.
• Reinforce a culture of ownership, attention to detail, customer empathy, and professional pride.
• Coach the team to understand the expectations of North American customers, where a polished first delivery strongly influences trust and perceived professionalism.
• Create a mindset where quality is not the responsibility of the client, CSM, or final reviewer—it is owned by the design team.
• Recognize high-quality work and use strong examples to set internal benchmarks.
• Address repeated quality misses directly, fairly, and with clear improvement expectations.
• Help develop future design leads by building their review judgment, coaching ability, and operational discipline.

Skills & Qualifications

• 6+ years of experience in graphic design, creative operations, art direction, or visual design leadership.
• 3+ years of experience managing or leading design teams in an agency, creative services, marketing, or corporate environment.
• Strong portfolio demonstrating excellent visual judgment, layout discipline, branding, campaign design, and execution quality.
• Proven ability to review and improve design work across multiple formats and customer contexts.
• Strong understanding of design principles, typography, hierarchy, composition, brand systems, and visual communication.
• Experience managing multiple projects, deadlines, and stakeholders simultaneously.
• Demonstrated ability to reduce quality issues, improve creative processes, or raise team capability.
• Comfortable working hands-on in design review, creative direction, QA, process building, and team coaching.
• Strong written and verbal communication skills, with the ability to give clear, actionable feedback.
• Proficiency with project management tools such as Monday.com, Asana, ClickUp, Trello, or similar platforms.
• Working proficiency with core design tools such as Adobe Creative Suite, Figma, Canva, or similar platforms.
• Preferred experience working with North American customers, global clients, or offshore service delivery teams.
• Experience in a B2B marketing agency, SaaS marketing environment, creative production team, or professional services setup is a plus.
• Prior role as Senior Visualizer, Art Director, Creative Lead, Design Manager, Creative Operations Manager, or similar.
• Experience using AI tools in creative workflows, such as generative image tools, AI-assisted design platforms, prompt-based ideation, automated resizing, or QA support, is preferred.
• Experience building creative review systems, design templates, or quality governance processes.
• Familiarity with client-facing delivery environments where turnaround time, revision management, and customer satisfaction are closely measured.

Employment Structure

• On-site in Dhaka, Bangladesh | Full-time
• Salary: BDT 100,000 - 120,000
• Benefits: Bangladeshi & North American government holidays + Year-end 1-week break + Bi-annual festival bonuses + Annual salary review + Paid casual & sick leave + Friendly office culture
• Work Week: Monday-Friday, 10:00 am - 7:00 pm

Hiring Process

1. Screening interview with Talvette
2. First interview with COO & HR
3. Task assignment
4. Receive an offer
5. Join their team full-time