Customer Success Team Lead (Telesales)

Company Description

Our client is one of Bangladesh's fastest-growing SaaS and Fintech startups, serving over 7 million MSMEs with digital tools and embedded financial services. Their mission is to empower small businesses across the country to go digital and thrive.

About the Role

We are scaling one of the most driven and high-performing Customer Success Teams in Bangladesh. As a Team Lead, you will be responsible for managing a team of 10 Customer Success Agents. Your job is to guide, motivate, and push your team to consistently meet and exceed sales targets.

Key Responsibilities

• Manage and coach a team of 10 telesales agents.
• Track daily sales performance and ensure team targets are met.
• Conduct performance reviews, training sessions, and daily huddles.
• Analyze call data and optimize scripts, pitches, and workflows.
• Coordinate with managers to improve team efficiency and morale.
• Maintain discipline, punctuality, and accountability within the team.

Skills & Qualifications

• Bachelor's degree in any discipline (Marketing or Business preferred).
• Candidates from National University and local institutions are highly encouraged to apply.
• Minimum 3 years of telesales or direct sales experience.
• Proven experience in leading teams is a strong advantage.
• Strong communication and people management skills.
• Goal-oriented, resilient, and capable of managing under pressure.

Employment Structure

• Onsite in Jessore, Bangladesh | Full-time
• Salary: BDT 15,000. Average earning 40,000 per month based on team performance.
• Benefits: Performance bonus + uncapped sales commission
• Work Week: Saturday - Thursday, 10:30 AM - 7:30 PM

Hiring Process

1. Conversation with Talvette
2. First interview with the client (HR + Functional)
3. Final interview with the Leadership team
4. Receive an offer
5. Join their team full-time