About the job Service Ops
Company Description
Our client is a technology start-up focused on simplifying the home-moving process. They assist renters, buyers, managing agents, and landlords, helping thousands save time and money each month. Their award-winning Home Setup service efficiently manages essential services for new properties, including council tax, water, energy, broadband, and insurance, sparing customers the hassle of dealing with multiple companies and forms. With a Trustpilot score of 4.8/5, they collaborate with hundreds of UK property partners to deliver outstanding service. As a certified B Corporation since 2018, they prioritize long-term decisions that benefit their people, customers, and the environment. Additionally, they donate 1% of their revenue to support important causes through 1% for the Planet.
Key Responsibilities
- Act as a routine contact/escalation point, receiving and handling requests for support.
- Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
- Provide second-line investigation and diagnosis, and promptly allocate unresolved issues as appropriate.
- Assist with the development of standards and apply these to track, monitor, report, resolve, or escalate issues.
- Contribute to the creation of support documentation (knowledge base).
- Monitor service delivery channels and collect performance data.
- Assist with the specification, development, research, and evaluation of service standards.
- Complete administrative tasks to fulfil orders.
- Help accommodate their rapid growth and run at scale.
- Continue their transition to digital-first.
- Help foster long-term relationships with customers.
Skills & Qualifications
- 1+ years of professional experience.
- Excellent in Fluent English, with strong oral & written communication skills.
- Detail-oriented in order to keep detailed notes on tickets.
- Highly organised to keep Service Desk tickets.
- Ability to diagnose and resolve basic computer technical issues.
- Previous working experience in a Service Desk.
- Hands-on experience with diagnosing and resolving basic issues.
- Excellent communication and interpersonal skills.
- Customer-oriented and patient.
- Understanding of Service Desk Tools and experience in ticket management.
- Knowledge of the Information Technology Infrastructure Library (ITIL).
- Experience with councils and or utility suppliers.
Employment Structures
- Hybrid in Dhaka, Bangladesh | Full-time
- Salary: BDT 45,000 - 50,000
- Benefits: 2 Festival Bonuses
- Work Week: Monday - Friday, aligned to UK hours
Hiring Process
- Initial Interview and career journey with Talvette
- Technical Round with the client
- Final Round with the client
- Receive an offer
- Join their team full-time