Account Manager

Our client is recruiting a self-motivated, ambitious and dynamic Account Executive with proven experience in the general contracting services or facilities maintenance services in the USA.

Roles and Responsibilities:

• Act as the primary contact with clients, fostering strong, long-term relationships while ensuring client needs and satisfaction are consistently met.

• Create strategic plans to grow accounts, identify service expansion opportunities, and track key performance metrics.

• Drive account renewals and service upsell and cross-sell by presenting proposals, supporting negotiations, and closing contracts.

• Lead a smooth client onboarding process by setting up a clear and transparent operating model, introducing key team members, and setting expectations on both client and internal sides.

• Meet or exceed revenue and profitability targets

• Lead strategic business development through market analysis about customers, competitors, and market dynamics

• Oversee facility projects end to end, coordinating teams, communicating progress, removing hurdles and adjusting plans to ensure timely delivery and customer needs are met

• Deliver weekly account, service and performance reports to upper management

• Resolve client issues promptly by collaborating with teams, managing escalations, and ensuring high satisfaction.

• Manage budgets, ensure accurate billing, and monitor profitability while delivering cost-effective service solutions.

Requirements:

• 3+ years of proven experience leading commercial maintenance and repair services across multiple states

• Proven track record in leading positive relationships with B2B Clients in the facilities maintenance industry

• Proven track record in achieving revenue, profit and growth targets in the facilities maintenance services industry across USA

• Strong leadership and managerial skills to enable the internal teams to maximize their potential

• Skilled in building vendor relationships, optimizing workflow processes, and ensuring compliance with safety and regulatory standards.

• Known for a proactive approach, strong leadership, and strategic planning to scale operations and maintain client satisfaction.

• Passionate about continuous improvement and committed to providing efficient, cost-effective, and timely solutions in the facility management industry

• Excellent communication skills

• Excellent English