AI Automation Engineer

About Blue Health
Blue Health builds healthcare technology and select complementary products that make a real difference. We move fast, learn continuously, and care deeply about the people who use our products and the teammates who build them.

The Opportunity

• You'll partner closely with our clinical team to understand real-world workflows and eliminate manual, error-prone steps.
• You will design, ship, and maintain pragmatic automations using the best tool for the job RPA, scripts, APIs, or lightweight AI assistants while treating reliability, security, and ROI as first-class concerns.
• Excellent communication is essential: you'll interview stakeholders, map processes, translate needs into technical specs, and train teammates to self serve safely.

What you'll do

• Map pain points: Interview clinical and ops stakeholders to identify high impact, automatable workflows; create simple process maps.
  
• Ship automations fast: Build, test, and deploy automations using your preferred stack (RPA, Python/JavaScript scripts, API integrations).
• Integrate tools: Connect and orchestrate workflows across Airtable, Jira, OpenPhone, and email (IMAP/SMTP), using APIs and webhooks where available.
• AI enablement (tool agnostic): Apply LLMs and AI utilities where appropriate (summarization, routing, classification, doc parsing), with guardrails and redaction to protect PHI/PII.
  
• Monitor & iterate: Add logging, alerting, retries/idempotency, and basic SLOs; refine flows using usage data and stakeholder feedback.
• Document & train: Create concise SOPs and short walkthroughs so nontechnical teammates can safely self serve.
• Track ROI: Quantify hours saved, cycle time reductions, error rate improvements, and value delivered for each automation.
  
• Security & compliance: Use least privilege access, secret management, and auditability; align with HIPAA/SOC 2 practices.

Systems you'll work with

• Airtable (operations data, case tracking)
• Jira (tickets, escalations, oncall workflows)
• OpenPhone (call/voicemail events, routing, summaries)
  Email (triage, routing, auto responses, ticket creation)

Must-have qualifications

• Proven experience building workflow automations using a mix of RPA, scripts, and API/webhook integrations.
  
• Proficiency in Python and/or JavaScript for custom nodes, API wrappers, and data transformations.
• Solid grasp of REST APIs, OAuth, webhooks, and email protocols (IMAP/SMTP); comfort handling pagination and rate limits.
  
• Excellent communication: can interview users, clarify requirements, and write clear SOPs/technical specs.
  
• Tool agnostic mindset: capable with options like UiPath/Power Automate/Make/Zapier/n8n or custom code choose what fits the problem.
• Ownership bias: able to scope, deliver, monitor, and iterate quickly with stakeholders.
  
• Familiarity with vector databases and LLM orchestration frameworks (LangChain/LlamaIndex); retrieval augmented generation.
• Web automation skills (Playwright/Selenium) where no API exists.
• Event driven patterns and simple job queues.

Nice to have

• Healthcare integrations (FHIR/HL7, EHR/EMR) or prior PHI safe data handling.
• UpToDate awareness of the AI/automation ecosystem; ability to evaluate and adopt emerging tools (OpenAI, Azure OpenAI, Anthropic, Google, opensource models via Ollama/vLLM, etc.).

Expected KPIs / first 90 days

• Manual hours eliminated: 150+ (aggregate across clinical workflows)
  
• High impact automations shipped: 3 in production
  
• Internal NPS (automation satisfaction): 8/10 from stakeholders
• Playbooks created: 100% of automations have SOP + short walkthrough
• Reliability: < 1% failed runs (7day rolling) with alerting and runbooks

Benefits

• Learning budget
• Life insurance
• Theft insurance