Customer Support Executive

Responsibilities:

• Provide exceptional customer support through in-person interactions, phone calls, and emails.
• Address customer inquiries and issues in a prompt and professional manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Escalate complex issues to relevant departments and follow up to ensure resolution.
• Document and track customer requests and complaints using the internal CRM system.
• Assist with onboarding and training of new customers.
• Collaborate with colleagues to improve service delivery and customer satisfaction.
• Prepare regular reports on customer feedback and service performance.

Requirements:

• 1-2 years of experience in a customer support role or similar position.
• Strong interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Proficiency in using CRM software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.

Qualifications:

• High school diploma or equivalent; a bachelor's degree in Communications, Business Administration, or a related field is a plus.
• Proven track record of delivering high-quality customer service.
• Familiarity with industry-specific products and services is advantageous.
• Strong organizational skills and ability to work both independently and as part of a team.

Benefits:

• Competitive salary and opportunities for growth.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and inclusive work environment.
• Ongoing training and professional development opportunities.