Customer Support Associate - Nurole: The Board Search Specialist

Job Description:

About the role

We are looking for a highly professional and personable Customer Support Associate to be the first point of contact for our members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with Nurole has an excellent experience. This is a fully remote role, ideal for someone with strong communication skills, attention to detail, and a service-oriented mindset.

Key responsibilities

• Be the first point of contact for all incoming enquiries via email and the platform, ensuring they are responded to promptly and professionally.
  
• Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
  
• Support the processing and evaluation of membership requests and referrals.
  
• Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
  
• Provide general support to internal teams when needed, including diary management and external scheduling, to ensure smooth day-to-day operations.
  
• Maintain clear and accurate records of enquiries and escalate issues where appropriate.

Skills & experience required

• Exceptional written and verbal communication skills; confident and professional in dealing with a wide range of stakeholders.
  
• Strong attention to detail and commitment to quality control.
  
• Highly organised, with the ability to manage a busy workload and competing priorities.
  
• Friendly, approachable, and service-driven, with a genuine desire to help people.
  
• Tech-savvy, with the ability to quickly learn and adapt to new systems.
  
• Previous experience in customer service, administrative support, or a similar role is desirable but not essential.
  
• Comfortable working independently in a remote environment while staying connected to a distributed team.

Personal attributes

• Conscientious and reliable.
  
• Calm under pressure and able to manage multiple tasks at once.
  
• Tenacious, with a positive, can-do attitude.
  
• Professional, personable, and a natural communicator.