People Ops Lead

People Operations Lead
Location: Karachi (On-site)
Employment Type: Full-time
Role Type: Manager
Reports to: CEO
Pay Range: PKR 200,000 300,000 per month (depending on experience)

About the Company

Mission-driven, growth-stage fintech in Pakistan. Builds simple, trustworthy products that help people save, plan, and improve financial well-being. Small team, high ownership, fast execution, practical solutions with real-world impact.

Why This Role

• Lead a human-centric, data-informed People function from first touch to long-term growth.
• Own the systems, processes, and experiences behind hiring, onboarding, performance, engagement, and culture.

What You Will Do

Talent Acquisition:

• Lead end-to-end hiring (sourcing screening offers onboarding).
• Set SLAs and publish weekly funnel metrics

Onboarding and Employee Experience:

• Create day-1-ready onboarding (checklists, access, training).
• Continuously reduce time-to-productivity for new hires.

People Ops Excellence:

• Own policies, handbooks, HRIS/ATS hygiene, employee records, and compliance.

Performance and Productivity:

• Run performance review cycles (cadence, inputs, calibration).
• Define KPIs/OKRs with managers and drive action plans.

Engagement and Retention:

• Run pulse surveys and programs that improve eNPS, recognition, and manager effectiveness.

Compensation and Benefits:

• Maintain role levels and pay bands.
• Partner with the CEO on review cycles and progression frameworks.

Automation and Reporting:

• Eliminate manual work via HRIS/ATS workflows and light scripting.
• Ship accurate dashboards for leaders.

Employer Brand:

• Keep careers presence sharp (JD quality, candidate comms, interview experience) across Taraki and LinkedIn.

What Makes You a Great Fit

• At least 4 to 7+ years across People Operations and Talent Acquisition in fast-paced product/startup environments.
• Hands-on with ATS/HRIS (e.g., Greenhouse, Lever, BambooHR) and strong G-Sheets/Excel skills.
• Clear communicator with high empathy and sound judgment; a trusted partner to leadership.
• Process builder who goes from zero policy adoption measurable outcomes.
• Discreet and reliable when handling sensitive topics.

Nice to Have

• Multi-country hiring exposure and contractor/payroll understanding.
• Experience creating job leveling frameworks and compensation bands.
• Programs shipped that measurably improved retention or NPS.

Success in the First 90 Days

• Hiring funnel live with defined SLAs and weekly insights.
• Standardized onboarding in place; ramp time measurably improved.
• Performance cadence agreed; templates and calibration plan ready.
• Baseline engagement metrics defined; top 23 initiatives launched.

Benefits and Perks

• Competitive salary within the posted range.
• Paid time off and local public holidays.
• Learning and development budget.
• Tools/WFH stipend (as applicable).
• Wellness and recognition programs.

Equal Opportunity

We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.