Call Center Trainer - Cebu City (onsite)

We need trainers for our e-commerce account.

About the job: Trainer - Ecommerce (Cebu City) | Onsite

Account: E-commerce

Type of Support: Non-voice

Work Setup: 100% Onsite (Cebu)

Shift Schedule | Rest Days: 24x7

Start Date: ASAP

Job Description:

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process-related trainings
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing of new training content

Qualifications:

• 2nd year completed/College Grad
• Minimum 1 year experience as a trainer
• Preferred: Familiarity with non-voice processes
• Good communication skills
• Will do a demo based on any customer service approach