Quality Assurance and Training Officer (Makati) | Onsite

About the job: Quality Assurance and Training Officer (Makati) | Onsite

Work Setup: Onsite (Makati)

Work Schedule: Monday to Friday (8am-5pm)

Responsibilities:

• Implement and monitor the Laboratory QMS in compliance with ISO 15189, DOH LTO, and other relevant standards.
• Lead internal audits, manage CAPA (Corrective and Preventive Actions), and support accreditation readiness (ISO/JCI).
• Develop and deliver training programs and competency assessments for laboratory staff.
• Coordinate EQA/PT programs and track performance and corrective actions.
• Support incident investigations and risk management activities to ensure continuous improvement.
• Prepare and submit QA dashboards, reports, and audit summaries to management.

Qualifications:

Education:

• Licensed Medical Technologist (PRC)

Experience/Knowledge:

• 3 to 5 years of experience in a clinical laboratory, with at least 2 years in QA, compliance, or training.
• Strong understanding of ISO 15189, DOH, and JCI requirements. Skills:
• Skilled in audit management, document control, and staff development.
• Excellent analytical, communication, and documentation skills.
• Certifications in ISO 15189 Internal Auditing, Quality Management, or Training are an advantage.
• Excellent communication, presentation, and interpersonal skills
• Proficient in Microsoft Office and basic reporting tools

Traits:

• Empathetic, professional, proactive, and results-oriented
• Calm under pressure and able to manage fast-paced clinical environments
• Passionate about service excellence, continuous improvement, and cross-functional collaboration