Assistant Training Manager (Banking Domain) | Makati | Onsite

Work Setup: Onsite (Makati)

Shift: GY (Graveyard)

Account: Training Banking Domain (Insurance and Mortgage)

Start Date: ASAP

Requirements:

• At least 2 to 3 years of BPO experience as an Assistant Training Manager or equivalent in the Banking Domain (Insurance and Mortgage)
• Graduate of a Bachelors Degree
• C1 and above language profile
• Strong understanding of adult learning principles and various training methodologies
• Certifications in training and development are a plus

Communication & Interpersonal Skills:

• Strong verbal and written communication skills
• Stakeholder management
• Coaching and mentoring

Core Domain Knowledge:

• Understanding of BFSI (Banking, Financial Services, and Insurance) products and services

Training Needs Analysis:

• Expertise in identifying training needs through various methods
• Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data-driven improvements

Quality Assurance (QA) & Performance Management:

• Understanding of how training impacts quality and performance metrics
• Ability to work with QA and operations teams to align training with business goals and compliance standards

Technical Skills:

• Advanced Microsoft Office skills (Excel, PowerPoint)