Functional Assistant Manager

Job Openings Functional Assistant Manager

Workstream Leadership & Delivery Management

Lead end-to-end delivery of transformation workstreams, including scoping, planning, governance, and stakeholder alignment.
Manage risks, dependencies, RAID items, and delivery assurance activities to ensure consistent execution quality.
Drive synthesis of insights, shape solution options, and articulate clear recommendations for executive stakeholders.

Functional Architecture & Operating Model Leadership

Design target operating models, capability architectures, service blueprints, and future-state functional frameworks aligned to strategic priorities.
Translate strategic objectives into scalable, platform-enabled functional designs that integrate with CRM, CDP, Marketing Cloud, and Service Cloud ecosystems.

Customer Strategy & Experience Transformation

Lead customer journey re-design, VOC measurement frameworks, process optimization, and experience enhancement initiatives.
Define performance models, KPI trees, and value realization mechanisms for customer functions.

Platform-Enabled Transformation Execution

Provide senior guidance on functional-technical alignment, backlog prioritization, and acceptance criteria review.
Oversee functional governance for Medallia programs (survey architectures, dashboards, text analytics, closed-loop workflows).
Partner with product/engineering leads to ensure solution integrity and adherence to transformation objectives.

Client Leadership & Advisory

Act as a trusted advisor to client leadership teams, facilitating structured workshops, problem-framing exercises, and decision- making forums.
Develop and deliver high-impact executive presentations, business cases, and transformation roadmaps.

Team Leadership & Practice Contribution

Coach and mentor Associates and Consultants, ensuring capability uplift and high-quality delivery.
Contribute to practice accelerators, frameworks, thought leadership, and proposal development.

Consulting & Leadership Skills

Strong problem-structuring capability, able to break down complex issues into actionable workstreams.
Proven stakeholder management at senior levels, with strong influencing and facilitation skills.
Expertise in business storytelling, strategic synthesis, and executive-level communication.

Functional Expertise

Deep understanding of Marketing, Sales, Service, and CX functions and their operating mechanics.
Strong command of journey mapping, process design, VOC measurement, and performance governance.
Experience designing scalable functional architectures integrated with enterprise platforms.

Technology & Platform Acumen

Strong working knowledge of CRM, CDP, Marketing/Service Clouds.
Experience contributing to or overseeing Medallia CX programs beneficial.
Familiarity with AI/ML use cases across customer functions.
Proficiency in the consulting productivity stack (PowerPoint, Excel, Miro, Jira, Confluence).

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