Call Center Agent - Cebu - Healthcare

TASQ is looking for an English-speaking Patient Care Navigator to work on-site in Cebu City. The pre-screening interview will be held over the phone, so please ensure your line is accessible.

**Start Date:** May 5, 2025

**Work Setup:** On-site

**Qualifications:**

- Completed college education or an Associate Degree

- Excellent communication skills

- Minimum of 1 year of experience in a BPO setting handling inbound/outbound calls

**Duties:**

- Receive inbound calls from injured workers and/or supervisors, greet callers warmly and professionally to deliver excellent customer service, and quickly route calls requiring triage to the appropriate queue.

- Follow standard operating procedures, protocols, algorithms, and customer directives while gathering relevant information from injured workers or supervisors and providing the necessary details to the caller.

- Enter information about injured workers into the Triage software application, ensuring that it accurately represents the specifics of each inbound/outbound call.

- Maintain clear and effective verbal communication with callers, employing appropriate questioning techniques and asking for clarification when needed.

- Understand and apply all client-specific instructions that arise during the call, gathering or sharing information with injured workers and/or supervisors as directed.