Retail QA Manager - Makati

TASQ is urgently looking for an on-site Quality Assurance Manager for its retail call center in Makati. The pre-screening interview will take place over the phone.

**Position Overview: QA Manager for Retail (Makati)**

**Shift:**

- Shifting Schedule

**Work Arrangement:**

- Onsite in Makati

**Requirements:**

- The hiring team seeks candidates with experience in managing multiple programs and sites for quality assurance.

- Six Sigma certification is required.

- Responsible for monitoring and assessing the quality of both inbound and outbound calls, as well as other customer contact methods (such as email and chat), ensuring they meet quality standards.

- Documents quality issues and performance metrics for management evaluation.

- Provides insights to support the feedback and formal training processes for team members handling calls.

- Holds expertise in a specific discipline while having a comprehensive understanding of related areas.

- Often leads the development of new solutions for programs, complex projects, processes, or activities.

- Acts as the final decision-maker in the field, and coaches, mentors, and trains others in their area of expertise.

- Ensures the execution of short to medium-term activities within the business area or supports sub-functions in alignment with the department's strategy.