Urgent | Help Desk Support Staff | Dayshift

Qualifications

Service Desk:

• Attend to inquiries, applications and notification request from the customer, respond, or escalate to next level within SLA

Technical Support:

• You will also be providing 1st point support for IT and network infrastructure configuration based on the client request

Data Entries and Ticket Management:

• Make sure each request has a ticket on ITSM, progresses are recorded under ticket and status is accurate

Requirements

• Atleast 1 year of service desk or IT/Network operation experiences
• Ability to diagnose, troubleshoot and resolve problems
• Be convenient in English, and possesses good working attitude and disposition, Japanese language skill to be an advantage
• Bachelor's degree or diploma holder preferably in Business Administration, Information Technology, or Computer Science or other relevant disciplines.