Team Lead (Service Desk)

Team Lead - Service Desk 

• Must be a bachelor's graduate of any technical course(prefer IT courses)
• IT Service Desk experience who managed 20 FTEs and has at least 3-5yrs Team Lead experience
• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS Office etc)
• Understanding of Windows 7 & 10 operating system
• Assisting with configuring/troubleshooting Software and Hardware
• Experience working with ServiceNow to log, track, and close tickets
• Experience in resolving IT issues via phone/email/chat
• Excellent telephone etiquette and customer service
• Excellent troubleshooting skills
• Amenable to work on-site and can start ASAP