Call Center Assistant Manager - Retail (Cebu)

Position: Assistant Manager - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice Support

Work Arrangement: Fully Onsite in Cebu City

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: At least 2nd-year undergraduate or college graduate

Work Experience:

• 4 to 6 years of experience as a Team Lead in any voice line of business, preferably in the retail sector

Responsibilities:

• Staff Management: Handling recruitment, training, performance appraisals, scheduling, and addressing employee concerns.
• Customer Relations: Engaging with customers, resolving complaints, and ensuring a positive customer experience.
• Operational Support: Assisting with inventory management, maintaining store standards, ensuring safety protocols, and supporting overall business efficiency.
• Communication and Coordination: Serving as a link between management and staff by relaying information, implementing policies, and facilitating effective communication.