Call Center Communications Trainer - Cebu City (Hybrid)

Position Title: Communications Trainer (Cebu) | Hybrid
Work Arrangement: Hybrid (Onsite during training period) in Cebu

Start Date: ASAP

Account Type: Talent Skilling

Support Type: Support

Shift Schedule: 12 PM - 9 PM | Fixed weekends off

Qualifications:

• High school graduate or equivalent (High school/senior high school)
• At least 1 year of experience as a Trainer in any industry
• Open to process trainers, even those from non-BPO backgrounds
• Excellent English communication skills
• Exposure to American culture is a plus

Key Responsibilities:

• Needs Assessment: Assess the current communication skills of individuals or teams to identify areas for improvement.
• Curriculum Development: Create training materials, workshops, lesson plans, and resources tailored to specific communication needs.
• Training Delivery: Conduct workshops, classes, and seminars to teach effective communication techniques, including public speaking, interpersonal skills, professional development, and interview skills.
• Feedback & Coaching: Offer constructive feedback and coaching during sessions to help trainees enhance their verbal, written, listening, and body language skills.