Trainer - Retail (Cebu) | Onsite

Nature Of the Account: Retail

Start Date: 15-Aug

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement: College Degree

Work Experience:

• Minimum 1 year experience as Trainer
• Preferred: retail background, but can be a trainer for any customer service accounts
• Good communication skills
• Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities:

• Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
• Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
• Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
• Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.