Bilingual CSR - Cebu (Arabic and English)

TASQ is looking for bilingual call center agents who are fluent in both Arabic and English for immediate on-site positions in Cebu City.

**Job Title: CUSTOMER SERVICE REPRESENTATIVE**

**Work Arrangement:** On-Site

**Work Schedule:** Flexible Shifts

**Key Responsibilities:**

- Address incoming customer inquiries through phone, email, and chat regarding travel bookings, itinerary changes, cancellations, and related services.

- Provide thorough and accurate information about travel destinations, accommodations, transportation options, and travel packages.

- Assist clients in making reservations and bookings, ensuring all information is accurate and complete.

- Handle customer issues and complaints with empathy and efficiency, escalating more complex cases to higher-level support when necessary.

- Stay updated on current travel industry trends, regulations, and company policies to effectively assist customers.

- Follow up with clients to ensure their satisfaction with travel arrangements and address any feedback or concerns post-travel.

- Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.

**Qualifications:**

- High school diploma or equivalent; an associate's or bachelor's degree is preferred.

- A minimum of 2 years of experience in a BPO customer service role is REQUIRED.

- Experience in customer service within the travel industry is a PLUS.

- Exceptional communication skills in both Arabic and English.

**Benefits:**

- Generous paid time off, including holidays.

- HMO health insurance (covering the employee plus one dependent).

- Clear opportunities for career advancement within the company.

- Competitive salary package.