Process Excellence Consultant - Cebu City

About the job Process Excellence Consultant-Healthcare (onsite in Cebu City)

Nature Of the Account: Healthcare

Qualifications:

Bachelor's degree or equivalent work experience required.

Must successfully pass ALIGHT quality program certification for partner quality leaders.

Coaching experience minimum of five years.

Knowledge of quality and coaching best practices. Management tools. And resources, multiple service (DC, DB, HM, HR, payroll, etc.) business knowledge.

Experience working and leading broader customer care initiatives and projects that create enterprise results.

Strong facilitation and presentation skills.

Ability to independently solve client business problems.

Responsibilities:

Manage, coordinate and facilitate new Partner Team Lead/Specialist training, continuing education and on-the-job training related to the quality and coaching program. Includes managing and certifying team leads on ALIGHT quality program, conducting calibration meetings, etc. The partner team leads are evaluating appropriately and meeting alignment standards.

Utilizes the Partner Quality Leader playbook effectively to improve quality program metrics.

Proactively reports quality related trends to the business as measured by our key performance indicators.

Responsible for strategic continuous improvement review. Lead any required data analysis to ensure business results are being captured in both the performance and customer care colleague scorecards.