Scheduling Analyst (Rockwell/Ortigas) | Onsite

Work Schedule: Onsite (Rockwell/Ortigas)

Shift: Flexible

Start Date: ASAP

Responsibilities:

• Schedule Creation and Maintenance:
  - Develop and maintain optimal agent schedules across vendor and BPO sites to align with forecasted workload demands.
• Collaboration with Vendors and Clients:
  - Serve as the primary point of contact between the client and vendor/BPO partners for all scheduling-related matters.

 Qualifications:

• Must have Workforce Experience
• Experience in different WFM tools. (Power BI, Tableau, Power Query, SQL, Excel)