Urgent | Application Support | Rotating Shift

Requirements:

• Bachelor's Degree in Computer Science, Management Information Systems, or a related field
• Prior experience in technology support or help desk roles.
• General understanding of IT concepts and enterprise software applications.
• Experience in troubleshooting applications, networking, and hardware.
• Familiarity with standard web front-end technologies (HTML, CSS, XML).
• Understanding of internet technologies, web servers, and web proxy servers.
• Experience with tools like JIRA and web-based applications.

Qualifications:

1. Communication
   • Strong written and verbal communication skills.
   • Ability to ask pertinent questions and seek assistance when needed.
   • Strong client service orientation, ensuring customer satisfaction.
2. Time Management
   • Ability to work within tight deadlines and manage multiple projects simultaneously.
   • Proven track record of balancing different procedures and collaborating with project teams.
3. Collaboration
   • Experience working in a global team, taking accountability for quality and timely delivery of work.
   • Involvement of team members as necessary to enhance project outcomes.
4. Problem-Solving
   • Structured problem-solving and analytical thinking skills.
   • Continuous improvement mindset, focused on increasing task efficiency with repetition.
5. Self-Motivation
   • Ability to stay focused and motivated on assigned projects, even under shifting schedules.
   • Commitment to quality and ongoing personal development.
6. Flexibility
   • Willingness to work on a shifting schedule, including holidays and weekends.