SME (Alabang)

Responsibilities:

• Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and the company.
• Meet SLA and KPIs
• Handle escalation calls
• Knowledge and experience on ticketing tools.
• Displays superb customer service skills and capabilities
• Basic Operating System knowledge
• Knowledge of common Microsoft Office products & services
• Good analytical ability
• Ability to navigate common user interface elements
• Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data

Requirements:

• Graduate of any 4-year course or completed first year in college
• Experience in handling escalation calls.
• Minimum of 2 to 3 years work experience as an SME in BPO/shared services industry.
• Excellent oral and written communication.
• Good problem-solving skills and ability to multitask.
• Amenable to work in shifting schedule in Alabang.
• Amenable to work onsite.

Benefits:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great place to work certified.