Korean Bilingual Quality Assurance Specialist

Education:

Minimum of a 2-year Associate Degree but Bachelors degree complete or in progress is preferred

OR 2 years of college if part time, unless otherwise mutually agreed upon

Experience:

3 or more years of relevant previous customer services experience (preferably in contact centers,

includes time in a quality assurance role)

2 or more years in a quality assurance role

Live customer support experience (phone, chat, email, in-person, etc.) handling US based users.

Live customer support experience for users in a Korean speaking country is a plus.

Technical Skills:
Strong analytical, problem solving and general troubleshooting skills
Excellent general computer skills Soft skills
Excellent written communication and interpersonal skills
Must exhibit active listening, be able to probe effectively and handle issues and complaints in a
courteous, professional and friendly manner
Problem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues.
Strong customer first focus and ability to provide excellent white glove support, even when delivering
bad news. Proven ability to de-escalate customer issues using soft skills and empathy is key
Tech-savvy
Language:
Native to near-native Bilingual with excellent spoken and written English and Korean comprehension
and proficiency.
Familiarity with cultural norms (specifically for Support) of a Korean-speaking country. Experience
living in Korean- speaking country preferred.