TX NOC Engineer

1. General Function

The transmission network engineer is responsible for timely identification/resolution of

network and customer faults and outages as well as supporting the overall PCCW

Global Network / Service Operations Center

2. Role and Responsibilities

Perform 7x24x365 round-the-clock front line duties in the PCCW Global Network /

Service Operations Center

Investigate network bearers and customer circuit alarms generated from the Network

Management and Surveillance Alarm Monitoring Systems for PCCW Global DWDM and

SDH transmission network

Support first-line maintenance and fault diagnostic on network equipment fault and

coordinate with transmission engineering team to arrange faulty equipment replacement

Troubleshoot on customer-reported circuit fault; carry out diagnosis and testing for fault

isolation and resolution

Implement change of circuit path to alternate route for service restoration at PCCW

Global on-net transmission network

Ensure customer service reports and enquires are managed promptly and provide

periodic response.

Run appropriated test (eg: Bit Error Rate test, RFC2544 & Y1564 test) for circuit fault

finding and verify the connectivity and performance of the International Bandwidth and

Ethernet Private lines

Communicate with carriers and service partners, internal and external parties to drive for

fast fault fixing and service restoration

Update customer and respective parties on the fault progress and take necessary action

and escalation according to the predefined guideline by NOC Management team

Record down the remedy actions taken in the course of fault management, timelines of

progress and reason of outage in the ticket system

Conduct network and service review to drive for performance improvement

Carry out Network / Service Operation Center routine jobs as per laid down procedures

and work instructions from the NOC Manager

Comply and act in accordance with PCCW Global Network Operation Center information

security policy and PCCW Group policies on Personal Data Privacy

Other related duties as assigned

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3. Job Requirement/Qualification/Skill

High Certificate / Degree holder or above in Electronic/Information Technology

Engineering; OR

1 - 3 years of direct telecom, networking or Internet Service Provider experience (strong

technical education/training/aptitude will be considered in lieu of work experience)

MEF-CECP, CCNA desired or other advanced technical/networking certifications

Above average technical knowledge accompanied by excellent trouble shooting skills

Basic knowledge of TDM, T1/T3, E1/E3, STM1 to STM16/ OC03 to OC192 / OTU4,

TCP/IP, BGP, VPN, MPLS, routing/switching

Proficient with standard network systems and software, i.e. NMS, Visio, Remedy,

NetCool

Proactive/self-starter able to follow direction, processes and procedures

Good oral/written communications skills (clarity and conciseness)

Detail oriented and organized with the flexibility to manage multiple priorities effectively

Analytical problem solving skills with an ability to get to the root cause quickly

Strong customer service orientation