BPO Account/Process Trainer - Clark, Pampanga

Benefits:

• Quarterly performance bonuses
• Excellent opportunities for career growth and rapid advancement
• Maintain a healthy work-life balance
• Free HMO and life insurance coverage for the employee and two dependents
• Located within the Central Business District area
• Certified as a great place to work

About the Job: Account/Process Trainer (Clark) | Onsite
Responsibilities:

1. Training Needs Analysis:

• Accurately identify training requirements
• Provide ongoing floor support to reinforce learning and boost performance

1. Curriculum and Course Design:

• Have a comprehensive understanding of course development methodologies from start to finish

1. Content Development:

• Demonstrate thorough knowledge of content creation and apply suitable methodologies

1. Course Delivery:

• Utilize effective training delivery techniques and methods

1. Research Methodology:

• Possess basic knowledge of research principles to conduct ethical and effective research with guidance

Requirements:

• Bachelor's degree in any field
• Minimum of 4 years of overall BPO experience, with at least 2 years in a training role within the BPO or shared services industry
• Preferably have a background or knowledge in Tech Support
• Excellent communication skills, both oral and written
• Willing to work in rotating shifts in Clark
• Must be willing to work onsite