BPO Team Lead - Retail (Cebu City)

Position Title: Team Lead - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Setup: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: Undergraduate or college graduate

Work Experience:

• Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector

Key Responsibilities:

• Team Management: Supervise team members, track performance, and ensure tasks are completed efficiently and effectively.
• Communication: Maintain clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination: Assign tasks according to individual strengths and workloads, coordinate activities, and set deadlines.
• Coaching & Development: Offer guidance, feedback, and training to help team members enhance their skills and reach their full potential.
• Conflict Resolution: Address and resolve conflicts within the team to foster a positive and productive work environment.