Deputy Manager (Cebu)

Schedule: Shifting Schedule

Requirements & Skills:

• Graduate of Any Course
• With 4-6 years relevant experience
• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
• Excellent verbal & written communication & presentation skills
• Good interpersonal and people management skills with good problem solving approach
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal and external customers

Responsibilities:

• Responsible for maintaining various matrices defined by the client
• Independently handle, assist the customer to determine problems and provide resolutions
  on any customer care issues & service problems, coordinate escalations, assess
  customers needs
• Motivating team through effective management, career development & implementation
  of reporting mechanisms
• Liaison with other areas of the company affecting technical support. One on One
• Relationship Management
• Analysis of reports including process dashboards, team performance reports, initiating
  appropriate actions plans & initiate trainings
• Manage attendance & attendance incentive for the team. Managing periodic shift level
  projects / initiatives & responsible for the administrative aspects of the group / shift
• Mentor and assist new hires