Call Center Agent - Bacolod

Job Description: Customer Service Representative - Bacolod

TASQ Staffing Solutions is currently seeking English-speaking individuals to join their team as customer service representatives at their Bacolod location.

In addition to the salary, employees will receive a comprehensive benefits package, including the following:

Day 1 Health Maintenance Organization (HMO) coverage

Meal and transportation allowance

Rice subsidy

Clothing allowance

24/7 teleconsultation services

Free psychologist consultations

In-house and online pharmacy services

Scholarship program

Retirement fund

Free meals and medicine through the company's reward card

Loyalty incentives

Accidental and life insurance

Free shuttle service

To be considered for this position, applicants must meet the following requirements:

Be at least 18 years old

Have a high school diploma or have completed senior high school

Preferably have some college experience

Prior call center experience is not mandatory, but applicants who have completed Alternative Learning System (ALS) should have at least 6 months of Business Process Outsourcing (BPO) experience

Candidates must be willing to work on-site during the graveyard shift and on a rotating schedule that includes weekends and holidays.

As a customer service representative, your main responsibility will be to assist customers by addressing their needs and concerns and providing appropriate solutions. This will involve following company and client policies and processes, understanding customer requirements, clarifying information, and delivering accurate solutions. Building a good relationship with customers and going the extra mile to engage them will be crucial. Proper documentation and maintaining productivity levels will also be part of your duties. There may be opportunities for sales activities, and meeting specific targets will be expected. Please note that this is a full-time position.

Qualified candidates can expect to receive interview invitations within 24-72 business hours. If a call is missed, follow-up text messages and emails will be sent.

Interviews can be arranged through Zoom, Skype, WhatsApp, or Teams upon request.