Call Center Account/Process Trainer (BGC, Taguig)

About the job: Account/Process Trainer (BGC, Taguig) | Onsite

Benefits:

• Quarterly performance bonus.
  
• Outstanding career development opportunities and fast-track career progression.
  
• Enjoy a fair work-life balance.
  
• HMO and life insurance for the employee and 2 dependents for free.
  
• Inside the Central Business District area.
  
• Great Place to Work certified.

Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow-up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end-to-end understanding of course design methodologies.

3. Content Development:

• Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

• Possesses effective delivery/training techniques and methods.

5. Research Methodology:

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements:

• Graduate of any 4-year course.
• At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.
• Excellent oral and written communication.
• Amenable to working in shifting schedules in BGC, Taguig.
• Amenable to work onsite