RDS Analyst

Role: Service Desk (RDS Analyst)

• Must be bachelor's graduate of any technical course(prefer IT courses)
• IT Service Desk experience who provide L1 & L1.5 support and has at least 2-5yrs Remote Desktop Support experience
• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS Office etc)
• Understanding of Windows 7 & 10 operating system
• Assisting with configuring/troubleshooting Software and Hardware
• Experience working with ServiceNow to log, track, and close tickets
• Experience in resolving IT issues via phone/email/chat
• Excellent telephone etiquette and customer service
• Excellent troubleshooting skills
• Amenable to work on-site and can start ASAP